Refund & Return Policy
At NEP Cleaning, we strive to provide the highest quality natural cleaning products. If you are not entirely satisfied with your purchase, we're here to help.
Exchange policy
At NEP, your satisfaction matters to us. If a product does not meet your expectations, we are happy to offer an exchange under the conditions below.
Eligibility for Exchange
- Exchanges must be requested within 30 days of purchase
- Products must be unused or only lightly used
- Items must be returned in their original packaging
- Proof of purchase is required
Exchange Conditions
Products may be exchanged for products of equal or higher value:
- If the selected replacement has a higher value, the price difference must be paid
- No refunds are issued under any circumstances
Non-Eligible Items
- Products that are fully used
- Items damaged due to misuse or improper storage
- Products purchased during final sale or promotional clearance events (if applicable)
Returns
To be eligible for a return, your item must be unused or only partially used, and in the same condition that you received it. It must also be in the original packaging.
Shipping Policy
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@nepcleans.com.